Privacy Policy
Last updated: January 2026. Learn how Sam's Logistics protects your personal information and respects your privacy.
1. Introduction & Data Controller
Sam's Logistics ("we", "us", or "our") is committed to protecting and respecting your personal data. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your personal information when you use our website or rely on our door-to-door shipping, air freight, sea freight, and packaging supply services from the United Kingdom to Ghana and Jamaica.
For the purpose of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Sam's Logistics is the Data Controller responsible for your personal data.
2. Information We Collect
We may collect and process the following categories of personal data:
- Identity & Contact Details: Full name, telephone number, WhatsApp contact details, email address, UK pickup address, and destination delivery address in Ghana or Jamaica.
- Consignee Details: Name, phone number, and physical delivery address of the package recipient.
- Shipment Information: Parcel descriptions, declared values, tracking reference numbers, dimensions, weight, and customs declarations.
- Payment Information: Billing records and payment status (we do not store credit or debit card details directly on our web servers).
- Technical Data: IP addresses, browser types, and tracking queries submitted through our online tracking system.
3. How We Use Your Information
Your personal data is used solely for legitimate business purposes, including:
- Arranging UK collection and international door-to-door shipping to Ghana and Jamaica.
- Facilitating international customs clearances and cargo documentation.
- Providing real-time track and trace status updates.
- Communicating regarding bookings, quotes, changes, or customer service queries via phone or WhatsApp.
- Complying with statutory customs, legal, and regulatory duties.
4. Sharing Your Personal Data
To deliver your cargo effectively across international borders, we may share relevant information with trusted third parties under strict confidentiality, including:
- Partner Logistics Carriers: Local courier networks, port handling staff, and delivery agents in Ghana and Jamaica.
- Customs Authorities: HM Revenue & Customs (UK), Ghana Revenue Authority (GRA), and Jamaica Customs Agency as legally mandated for international import and export.
- IT & Communication Providers: Messaging gateways (WhatsApp) and web hosting platforms to maintain tracking and communications.
5. Your Legal Rights (UK GDPR)
Under data protection law, you have specific rights regarding your personal information:
Right of Access
Request a copy of the personal data we hold about you.
Right to Rectification
Request correction of inaccurate or incomplete information.
Right to Erasure
Request deletion of personal data when no longer legally required.
Right to Object
Object to processing based on direct marketing or legitimate interest.
6. Contact & Data Enquiries
If you have questions about this Privacy Policy or wish to exercise your legal rights, please contact our Data Protection Officer:
Sam's Logistics Data Office
info@samslogistics.co.uk
07432294414